Terms and Conditions of Sale

Shopping and Ordering

Thank you for purchasing a product from Bellambi Drive Thru Pharmacy. We’re sure you won’t be disappointed. We care about the health and wellbeing of our patients. No matter how personal in nature a product may be, we provide a secure and private shopping experience for all products purchased from our pharmacy, and we do not store your credit card information.

How to Order

To order, visit the product page for the product you want to order, and click on the “Add to Cart” button. Once you are ready to purchase, click on Checkout.

Payment Options

We provide cash payments in store/drive thru, mobile payments in store/drive thru, mobile Eftpos for deliveries.

Getting Order Status

You will receive an e-mail once your order has shipped for delivery or ready for pickup.

Shipping and Delivery

  • 2517, 2518, 2519 postcodes, our delivery service is free of charge. All orders are delivered on the next working day (Mon to Fri only) between 9:30am and 12:30pm.
  • All other areas in NSW and Interstate a delivery free of $14.99 will apply. Delivery is via Aust Post Express.
  • Drive Thru is available for Click and Collect.
  • If for any reason we do not have a product instock you will be contacted as soon as possible to advise you of any delay in delivering the product.

Product Enquiries

If you feel you need assistance with your product or advice, there are plenty of ways we can help. You can call us and ask to speak to the pharmacist on 02 42843985 or email us at contact@bellambipharmacy.com.au or use our website to send thru your inquiry.

 

 

Cancellations

You can request to cancel your order through the Contact Us page within one hour of the order being placed. Any request received after that we will attempt to change but regret in most cases order packing and dispatch will already have taken place.

Returns

Our Pharmacy is committed to providing quality products to our customers.

We are happy to accept returns if for any reason you are not completely satisfied with any non-prescription product you have purchased online, provided the purchase was made within the last 30 days, the product is unopened and in original condition and the product is eligible for return and a receipt is available.

You may be eligible for a store credit note. However return of your product to us is at your own cost. Please contact us to discuss your options, by phone on 0242 843985 or by email at contact@bellambipharmacy.com.au 

You cannot return products that state they are non-returnable on the website unless it has been damaged during the delivery or the wrong product has been delivered.

Some products will state that they cannot be returned, please be aware of these items.

Note: Prescription products cannot be returned for refund.

Damaged, Lost or Defective products

If you suspect your product has been damaged during delivery please do not throw away the parcel or cover in which the product came. Do not sign for the parcel from the courier company. Please contact us by phone or email and we will organise the return of the product for inspection and will endeavor to send you a replacement as soon as possible.

You must return to our Pharmacy within 10 days any products that are damaged, or notify us of any lost or incomplete deliveries so that we can inspect the products or lay claim against the carrier. Failure to do so will result in the claim being declined.

Our Pharmacy reserves the right to decide in its sole discretion whether it will accept the return of any products for credit, repair or replacement. Our Pharmacy will not accept return of any product that has been tampered with, where the damage has resulted from misuse or incorrect storage by the Customer or where the product is expressly sold on a no-returns basis. Where returned product is not accepted they will be returned to Customer at the Customer’s cost. Receipt by our Pharmacy of returned product does not constitute acceptance for any purposes.

Consumer laws

Where legally obligated, we will meet our obligations under all relevant consumer protection laws and any product which is faulty, damaged, or expired can be returned at any time for a full refund, including the cost of shipping.

Where a product is eligible for a refund, we will endeavor to refund you within 7 working days.