On-Demand Online Doctor & Telehealth

Talk to a doctor online - secure, real-time video calls on your phone, tablet or computer... 

An online doctor's appointment is the same as in-person appointment but in this case, doctors are on standby and you’ll get a video consultation in a matter of minutes. In addition, your script is sent straight to your pharmacy!

Get quick access to: 

  • Prescriptions 
  • Medical Certificates 
  • Online Doctor Consultations 


How does an on-demand Online Doctor & Telehealth work?

  1. Book a telehealth consult online here 

  2. Receive a confirmation Email & SMS 

  3. Connect for an online doctor's consultation

  4. Medical Certificate emailed to you 

  5. Prescription sent to your pharmacy 

  6. Invoice sent to you! 

Why should I choose online doctor's appointment?

Online Doctor service gives you more reassurance and convenience as you're able to speak to a doctor almost immediately. Your doctor connects to you in the comfort of your own home. No commuting or spending time in the waiting room. 

How should I prepare for the online medical appointment?

Find a quiet environment. Make sure you have a strong signal, clear voice and a camera. Be ready to discuss your symptoms, medical history and any other questions you or your doctor may have.

Who is my doctor?

Highly trained medical professional who is registered with Australian Health Practitioner Regulation Agency (AHPRA).

What is 13 DOCTOR?

13 DOCTOR is a national telehealth service across Australia. They provide fast online healthcare services with the aim of taking pressure off emergency departments and provide better access for adults and kids in regional, remote and rural places.

What medical conditions can you help with?

13 DOCTOR can help with wide range of medical conditions as long as it's not a case of an emergency and doesn't require face-to-face consultation. You can book an online doctor's appointment for both an adult and a child if you need help with any of the following: cold/flu, allergy, migraine, soreness, hay fever, menstrual issues, infections and other common conditions.

What locations do you cover?

13 DOCTOR covers all of Australia. Their aim is to make healthcare accessible to everyone, especially for those living in remote and rural locations.

When can I book my appointment?

13 DOCTOR is available every day and night, including weekends and public holidays. 

Is my appointment confidential?

Yes! Exactly the same privacy and confidentiality requirements apply to your online appointment as it does in face-to-face appointment.

What technology do I need for my appointment?

You'll need a device that has a camera and a microphone, whether it's your smartphone, tablet or computer.

Do you provide medical certificate?

Yes, the doctor can email you your medical certificate as well as send your notes to your local GP.

Can the online doctor prescribe me medication?

Yes! Your prescription will be sent to your local pharmacy.

How will my doctor provide me treatment?

During your online consultation with your doctor, you'll be given treatment options. That could be a prescription, ordering tests, referral to a local specialist or scheduling a follow-up appointment.

Book Online or call 13DOCTOR

Bellambi Drive Thru Pharmacy

Come visit Bellambi Drive Thru Pharmacy! We have made social distancing possible with our Drive Thru Service. A contactless and convenient way to order and collect all your health-care needs. You can pre-order using our website or the MedAdvisor App. This way your order is ready for you to collect. Try it out!